Privacy Policy

1. Who We Are

Supplio is a platform that connects users with delivery services, enabling them to order items and have them delivered to their location.

2. What Data We Collect

We may collect the following personal data:

Basic Information: Name, email address, phone number, and delivery address(es).
Account Information: Login credentials and usage data for accessing the app, order history.
Payment Information: Payment details processed securely through our third-party payment processor (e.g., Stripe, PayPal).
Location Data: Precise or approximate location when the app is running in the foreground or background (with your permission) to facilitate delivery services and track orders.
Order Information: Details of your orders, including items ordered, delivery instructions, and delivery time.
Communication Data: Messages or feedback you provide through the app or customer support channels.
Device Information: Information about your device, including device model, operating system, and unique identifiers.
Tracking and Analytics Data: Information collected via cookies, tracking pixels, and third-party tools to monitor app usage and improve our services (e.g., browsing behavior within the app, feature usage).

3. How We Use Your Data

We process your data for the following purposes:

Facilitate and fulfill your delivery requests.
Process payments for your orders.
Track the progress of your deliveries and provide updates.
Communicate with you regarding your orders and account.
Personalize your experience within the app, such as suggesting frequently ordered items or nearby restaurants/stores.
Troubleshoot technical issues and improve the performance of our app.
Send service updates and important notifications.
Send promotional or marketing communications about new features, offers, or partners (if you have opted in).
Analyze app usage and user behavior to improve our services and user experience.
Ensure the security and integrity of our platform.

4. Legal Basis for Processing Your Data

We process your data under the following legal bases as applicable:

Contractual Necessity: To provide the delivery services you request and process payments.
Consent: For location tracking (where required by law), sending marketing communications, and using certain cookies and tracking technologies.
Legitimate Interest: To improve our platform, personalize user experience, ensure security, and conduct analytics.
Legal Obligations: To comply with applicable laws and regulations.

5. Who We Share Your Data With

We may share your data with the following parties:

Delivery Partners: Drivers or delivery services to fulfill your orders.
Restaurants and Stores: To process your orders and ensure accurate delivery.
Payment Processors: Third-party services (e.g., Stripe, PayPal) to securely process payments.
Service Providers: Hosting providers, analytics platforms (e.g., Google Analytics), marketing and advertising platforms to support our operations and improve our services.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets.
Legal Authorities: If required by law or legal process.

We do not sell your personal data to third parties for their direct marketing purposes.

6. Your Rights

Depending on your location and applicable data protection laws, you may have the following rights:

Access: Request access to the personal data we hold about you.
Rectification: Request correction of inaccurate or incomplete personal data.
Erasure: Request deletion of your personal data (subject to certain exceptions).
Restriction of Processing: Request temporary restriction of the processing of your personal data.
Data Portability: Request to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Objection: Object to the processing of your personal data for certain purposes, such as direct marketing.
Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your personal data.
File a Complaint: Lodge a complaint with a data protection authority in your jurisdiction.

To exercise these rights, please contact us at info@supplio.online. We will respond to your request in accordance with applicable law.

7. Data Retention

We retain your data only as long as necessary for the purposes outlined in this Privacy Policy or to comply with legal obligations. This may include retaining certain information for fraud prevention, customer service, or record-keeping purposes.

8. Location Data

If you grant us permission to collect location data, we will use it to:

Connect you with nearby delivery partners.
Track the progress of your deliveries.
Suggest nearby restaurants or stores.
Improve the accuracy and efficiency of our delivery services.

You can manage your location sharing preferences through your device settings or within the app. Please note that disabling location services may affect the functionality of the app.

9. Cookies & Tracking Technologies

We use cookies and other tracking technologies to:

Authenticate users and remember preferences.
Analyze app usage and trends.
Personalize content and advertisements.
Improve the functionality and performance of our app.

You can manage your cookie preferences through your device settings or within the app (where applicable). Some third-party services we use may also use their own cookies and tracking technologies, which are subject to their respective privacy policies.

10. Data Security

We take reasonable measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

Encryption of sensitive data during transmission.
Secure storage of your data on our servers.
Regular security assessments and updates.
Access controls to limit who can access your personal data.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal data from children. If you believe that we have collected personal data from a child, please contact us immediately, and we will take steps to delete the information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy within the app or by other means, such as email. The date of the latest revision will be indicated at the top of the policy. Please review the updated policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Supplio
info@supplio.online